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GET YOUR

BETSTAR CARD TODAY

  • Get the only card linked to your personal betting account to access your winnings.
  • Access and withdraw funds from any atm seconds past the post.
  • Make purchases with your winnings instantly at any eftpos terminal.

Already a member?

Login to your account, click the Betstar Card icon on the right in the My Account section.

Verify your address and wait for your card to arrive in the mail. Easy as...

Not a member yet?

Just sign up with us, verify your account and apply today to get the VISA card that can give you access to your winnings seconds past the past.

Available for use at any ATM or Eftpos payment terminal.

How it works

Once you’ve applied and activated your new Betstar VISA Card, you are ready to take advantage of all its features. Back a winner and get access to your funds in just seconds.

BEST TOTE OR SP

The highest odds paid of the three main Australian totes or official starting price, whichever is better.

FIXED ODDS

Fixed odds offered across all Australian racing and widest range of fixed odds exotics in the market.

PROMOS EVERY WEEK

Promotions and refunds on
special events including Racing,
A-League, Cricket and more.

9000+ MARKETS

Up to date national and international racing and events.

BETSTAR CARD

Instant access to winnings, VISA, ATM and EFTPOS access.

PICK YOUR OWN ODDS

Increase the odds and pick the margin your horse will win by!

FAVOURITE VS FIELD

Back the whole field and increase your chances against the favourite!

DAILY FREE BETS

Choose a runner to place in each race (harness, thoroughbred or greyhound) for a chance to win up to $1000 in free bets every day!

JOIN NOW!

FAQ

  • How long does it take to receive my Betstar VISA Card?

    Your Betstar Card will be posted via Australia Post. We aim for you to receive this within 7-10 business days, however in the event that you haven’t received your card within 14 business days please contact our Support team on 1300 523 276.

  • How do I activate my Betstar VISA Card?

    When you receive your Betstar Card, inside the envelope you will find your activation letter with the PIN number, activation code and Betstar VISA Card attached. The activation code is located at the top of the letter. Visit the Betstar Card area in My Account, type your activation code in the box to the right and click Activate.

  • Can I change the PIN on my Betstar VISA Card?

    No, the PIN cannot be changed, however, if you forget your pin you do have the ability to retrieve your PIN. See the Betstar Visa Card PDS for further details or go to eMerchants PIN Recovery.

  • I cannot remember my PIN on my Betstar VISA Card, what do I do?

    If you are unable to remember your PIN you have the ability to retrieve your PIN. See the Betstar Visa Card PDS for further details or go to eMerchants PIN Recovery. Please note, you will need a valid email address to complete this process.

  • I have lost my Betstar VISA Card, what do I do?

    Please contact Support on 1300 523 276 immediately. Your existing card will be cancelled and a new card ordered.

  • How do I get a statement for my Betstar VISA Card?

    You can view your last 10 transactions in the ‘My Account’ section after logging in on Betstar.com.au. If you wish to view more please go to www.betstarcard.com.au/myaccount/, and log in using your Card Number and PIN.

  • Can I access my Betstar VISA Card statement via the mobile app?

    You can view your last 10 transactions in the ‘My Account’ section after logging into the Betstar mobile app. If you wish to view your full statement history please visit www.betstarcard.com.au/myaccount/ on a desktop computer and log in using your Card Number and PIN.

  • I tried to use my Betstar VISA Card but it did not work, what do I do?

    If you have activated your card and it still isn’t working, please contact our support team on 1300 523 276.

MORE FREQUENTLY ASKED QUESTIONS

  • What are the limits on my Betstar VISA Card?
    Point of Sale and ATM Withdrawal Limits
    Daily ATM Cash Withdrawal Limit: $1,000.00
    Daily Purchase Limit (including Daily ATM Cash Withdrawal Limit) $5,000.00
    Daily Total Limit (made up of Daily Purchase Limit and Daily ATM Cash Withdrawal Limit) $5,000.00
    Load and Account limits
    Minimum Load from theBetstar.com.au Wagering Account $20.00
    Maximum Load from the Betstar.com.au Wagering Account $5,000.00
    Maximum balance at any one time $5,000.00
    PayWave Limits
    PayWave Transaction Limit $100.00
    Daily PayWave Limit $300.00
    Daily PayWave Count Limit 5

    For more information please read the Betstar Card Product Disclosure Statement (“PDS”) available here.

  • Where can I use my Betstar VISA Card?

    At any ATM, VISA payWave, VISA or EFTPOS terminal prepaid cards are accepted (subject to merchant discretion) at Australian retailers or online.

  • Can I withdraw cash via POS (Point of Sale)?

    Yes, in the majority of cases you can. However, the availability of cash-out at POS is at the merchant’s discretion.

  • Can I change these limits on my Betstar VISA Card?

    No. The limits on your Betstar Card are pre-set.

  • Can I use my Betstar VISA Card like a Credit Card?

    Although your Betstar Card is NOT a credit card, you can make purchases online much like a credit card. It is a pre-paid VISA debit card.

  • How long does it take to transfer funds between my Betstar Account and my Betstar VISA Card?

    If the funds in the Betstar Wagering Account are available for transfer then the transaction from your Account to your card is instant.

  • How do I transfer funds from my Betstar VISA Card Account to my Betstar Wagering Account?

    Log into your Betstar Account, Click on the ‘My Account’ section, then go to the Deposit area and select Betstar Card as a deposit option. Follow the prompts on screen, you will be required to authorise each transaction with a single-use only SMS code. You require a valid mobile phone number with SMS capability to Deposit from your Betstar Card to your Betstar Wagering Account.

  • Is this VISA Card issued by Betstar?

    No, the card is issued by Cuscal Limited ABN 95 087 822 455, AFSL 244116. Betstar Digital Pty Ltd (Betstar) is the authorised representative of Emerchants and is involved in the distribution of the Betstar VISA Card.

  • The ATM took my VISA Card, what do I do?

    Please contact the Company associated with the ATM to see if your card can be retrieved and notify Support on 1300 523 276 if you need a replacement card.

  • What fees will I pay on my Betstar VISA Card?

    Betstar itself does not charge any fees for the card. Fees may apply if you use your Card in an ATM where the owner has the right to charge a fee, this fee will be charged on top of your transaction.

    Fees may also be charged if you lose your card and replace it with another one or if you dispute a transaction.

    Fees and Charges to be paid by the Cardholder

    Card Issue and Funds Loading
    Card Issue Fee Free
    Funds credit loaded from the Betstar Wagering Account Free
    Replacement Card Fee $5.00
    ATM Withdrawals
    When using an ATM which is not part of the rediATM network ATM Owners Fees
    When using a rediATM $2.00
    (rediATM Usage Fee)
    Point of Sale Purchases
    POS Purchase Free
    POS Purchase with cash out $0.50
    Foreign Exchange Fee (if Card is used for purchases or withdrawals in any currency other than Australian dollars or purchases with any merchant located outside Australia) 2.99%
    Account Keeping Fees
    Balance Inquiry online Free
    PIN Reveal Fee $0.50
    Monthly expired card fee $2.00
    Disputed Transactions $20.00
    Betstar Client Services Calls Free

    The Betstar Card Financial Services Guide is available here. The PIN Mailer which came with your card also sets out the fees and charges associated with the Betstar Card.

  • Why did I get charged $x for a cash withdrawal?

    This is an ATM owner’s direct charge fee. This is outside of Betstar/eMerchants control. The ATM will tell you at the time of purchase what the transaction will cost you. For example, the ATM fee may be $2.50, and this will be charged on top of the value of your cash out.

  • How much can I withdraw / transfer to my Betstar VISA Card?

    You can only transfer your cleared funds. The withdrawal page shows your betting account balance (funds available to bet) and your withdrawable balance, which are funds cleared for withdrawal.

    Note: All deposits must be turned over at least once before a withdrawal is permitted. Promotions and bonus terms may require additional turnover requirements to clear your funds, see your promo terms for more information.

  • Can I use the VISA Card to make purchases online?

    Yes. Your Betstar Card is a pre-paid VISA debit card. Simply transfer funds from your betting account to your Betstar Card and the transaction can be made anywhere VISA debit cards are accepted.

  • There is a transaction on my Betstar VISA Card statement that is not mine. What do I do?

    You will need to call us to discuss the transaction; if your card/PIN is compromised you will need to cancel your card immediately. Please contact support ASAP on 1300 523 276.

  • Can I load personal funds onto the Betstar VISA Card?

    No, you cannot load personal funds onto the card. You can only load wagering funds. Please refer to the Product Disclosure Statement for full details.