Are there any fees for using the card?
Please refer to Betstar Card Fees and Charges and the PDS
available from our website. Please note: ATM fees still apply and may change depending on each
Which button do I select when making a purchase?
Please select the Credit button and your 4-digit pin. You can also use PayPass where
What if my card is lost or stolen?
First, call the Betstar Customer Service team on 1300 238 782 to suspend it immediately. Make sure
you transfer your funds back to your Betstar account so there aren’t any funds left on the Betstar
Card. Then, the Customer Service team will cancel it for you and send you a new replacement card.
Can I make online purchases?
Use it anywhere as long as Mastercard is accepted.
Is there a limit on the card?
Please refer to the Betstar Card Transaction Limits for limits associated with your card and the PDS available from our website.
Can I add my own money to the card?
Only winnings from your Betstar account can be added to your card.
How is my card different from a credit or debit card?
- There is no bank account associated with your Betstar Card, only your Betstar account.
- Load your winnings instantly – no waiting for banks.
- Stay in control of your winnings – you can only spend the amount you transfer to your card,
Are there any restrictions on the card?
- The Betstar Card may not be used for illegal transactions
- Some merchants may choose not to accept Mastercard Prepaid Cards
- There are limits to how much cash can be transferred to the card
- Only one card per Betstar account
- Betstar Cards are only available to Australian residents
- The Betstar card uses Australian currency only
- The card can be used in Australia and overseas
- The card will only accept funds transferred from a Betstar account. The Anti-Money Laundering
and Counter Terrorism legislation (AML/CTF) dictate that deposits must be turned over before it
becomes available for withdrawal on the card
For further information please refer to your Product
Disclosure Statement (PDS).
What do I do if the ATM takes my Betstar Card?
First, contact the company associated with the ATM. They will be able to work out whether your card
can be retrieved or not. If your card can’t be retrieved, notify the Betstar Customer Service
on 1300 238 782. We will then cancel your card and organise a replacement for you.
Can a refund be made to the card?
If you’ve made a purchase, and according to the merchant’s refund policy you’re entitled to a refund,
the funds can be added back to the card.
You won’t have access to those funds if your card is expired or revoked. Please make sure to keep an
eye on your card’s expiry date and your balance. Please call our Customer Service team if you have
Is the balance of the card updated automatically?
Just like any other card, your balance updates every time you make a deposit or a purchase.
How do I check the balance and transaction history?
You will be able to check your balance and transaction history any time on https://Betstarcard.com.au, simply click
on the Statement Login button or straight from your Betstar account following these instructions:
- First, log in to Betstar
- Go to My Account
- Click on the Betstar Card tab
- Click on Transaction History (this will take you to a page outside of Betstar)
- Log in using your card number and PIN
Does the card have an expiry date?
The expiry date is as shown on the front of the card. The card is valid for 3 years from the time it
is ordered. Betstar will send you a replacement card once your current card expires. Please contact
the Betstar Customer Service team on 1300 238 782 if you haven’t received it after 3 weeks.
Why was my purchase declined?
A transaction might be declined because of any of these reasons:
- Insufficient funds – your purchase amount is higher than the card balance
- Wrong payment method – please select Credit as your payment method
- Network offline – the payment network may be offline in which case you should be able to try
If your card is still not working after trying the above please contact the Betstar Customer Service
team on 1300 238 782.
Who do I contact if I have a complaint or query about the card?
You can contact Betstar during the business hours specified in the Betstar Contact Us page.
I've noticed an unauthorised transaction I wish to dispute, what do I do?
Notify Betstar on 1300 238 782 immediately. Our team will send you a disputed transaction form you
will need to complete and send back. Provide all the details you have including any receipts. This
will allow our Customer Service team to help you.
Can I access deposit match offers from Betstar Card transfers?
Funds transfers made from your Betstar Card into the linked betting Account will not be eligible for
deposit bonuses or any other promotional offers linked to deposits, as funds transfers from a
Betstar Card are not considered as Cash Deposits.
I have received a Betstar Visa Card but am unable to activate it?
As the Betstar Visa Card program is being discontinued you can no longer activate this card. Please
go to betstar.com.au/account to
request a Betstar Mastercard.
What happens if I have a Betstar Visa Card and don’t request a Mastercard?
Any funds left on your Betstar Visa Card at the end of the program will be transferred to your
Betstar account where possible, and your Betstar Visa Card will be deactivated. Any additional funds
will remain on your card for use, but cannot be transferred to your wagering account after that
I have an existing Betstar Visa Card. Where can I find details about that program?
The Betstar Visa Card Financial Services Guide is available here. The Betstar Visa Card Product
Disclosure Statement (PDS) is available here
I have been informed that the Betstar Visa Card is being discontinued. What do I need to
When the program ends, your Betstar Visa Card will be deactivated. To move across to the Betstar
MasterCard, you will need to apply for a new card. Please go to betstar.com.au/account to request a
Can I change my PIN?
To change your PIN, visit https://betstarcard.com.au/pin and follow the instructions. Please note that
for security reasons a confirmation email will be sent to the email address linked to your account.